Refund policy

At GrowMyFollowers, we want every customer to have a good experience. If something goes wrong on our end, we will always do our best to make it right.

DELIVERY TIME

Most orders are completed within 3 hours during business hours (9am–12am daily, Malaysia time). During busy periods, delivery may take up to 24 hours. Orders placed outside business hours will be processed the next business day. We will always do our best to deliver as fast as possible.

WHAT WE GUARANTEE

We will complete the full quantity you ordered (followers, likes or views) to the account, Page or post link you gave us. If, for any reason on our side, we cannot complete your order, we will either finish it or refund the undelivered part.

AFTER DELIVERY: PLATFORM CHANGES

We only add the quantity you ordered. Once an order has been delivered, we have no control over anything that happens on Instagram, Facebook, TikTok or any other platform. These platforms review and clean up accounts more strictly over time, so some followers, likes or views may drop after delivery. That is decided by the platform, not by us, so drops after delivery are not covered by a refund. We cannot promise how a platform will treat any account, and we do not guarantee that delivered numbers will stay permanently.

YOUR PASSWORD STAYS WITH YOU

We never ask for your password, login code or any access to your account. We only need your public username, profile or Page link, or post link. We never log in to your account.

HOW TO REQUEST A REFUND

• Email: support@growmyfollowers.store (please include your order number)

Nothing in this policy affects your rights under Malaysian consumer law.

中文说明
我们保证完成您订购的数量。交付之后，Instagram、Facebook、TikTok 等平台上发生的任何操作，我们都无法控制；平台审核越来越严格，部分粉丝、点赞或观看数可能会随时间减少，交付后的数量变动不在退款范围内。我们从不需要您的密码，也不会登录您的账号，只需要公开的用户名、主页或专页链接、帖子链接。